Cancellation Policy
I understand the need for flexibility as everyone's schedules, can be hectic. I respect how valuable your time is and will make every attempt to accommodate your schedule and would ask that you, as a guest, do the same. To ensure that scheduled appointments flow smoothly, please confirm or cancel your appointment at least 24 hours in advance.
The following charges may become necessary if several occurrences happen.
*Less than 24 hour cancellation may be charged 50% of services booked.
*No show appointments may be charged the total cost of services scheduled.
*Prepayment may be required should no shows, cancellations and/or habitual rescheduling occur.
​
Running Behind
If you are running behind please contact me as soon as possible to let me know. I'll do my best to accommodate you, however, appointments running 15 minutes or more behind may not be able to receive all services scheduled, may be asked to reschedule and/or be subject to a cancellation fee. I realize that emergencies arise, with kids, weather, traffic, etc. But if this is a recurring issue, a late fee may be added to your appointment cost.
​
​
My Guarantee
Services- I want you to love your new look! If you are experiencing any challenges with your hair after your service, I would be happy to make an adjustment, within reason, at no additional charge. You must contact me within 7 days of the original service to address any concerns. Any "minor tweaks" must align with our original consultation/plan. Adjustments that alter the original plan or are requested after 7 days of the original service will require full payment. We do NOT provide refunds on services.
​
Products- Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase.
Common Courtesies
Children Please note that a salon environment can be a dangerous (and boring) place for little ones. It is not recommended to bring them unless they have their own appointment. We are NOT childproofed. There are chemicals, breakables, sharp & hot tools​​, cleaners, etc. sitting out or easily reachable to little hands. Also keep in mind that your hair's final result will reflect our level of distraction when there is a little one underfoot.
​
​Cell phones/Electronics Although welcomed, it is requested that you keep your ringers silent (or on vibrate) and use earbuds while watching videos, music, etc. We do try to provide a relaxing atmosphere for all. I also ask that all calls (unless an emergency) are postponed until you are no longer receiving a service in my chair. Again, I value your time and would hope the same courtesy would be provided to me and our time together.
Payment We accept cash, check and most major credit cards. Payment is due, in full, at time of service.
​
Ohio Roots Salon reserves the right to refuse service, to anyone, for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.
​
**By making an appointment, you are agreeing to the terms and conditions above.
​
​